Contact

Questions about an order or our hardware? Send us a message and we’ll reply within 1–2 business days.

Send us a message

About an order? Include your order number and the email you checked out with.

Email: hello@preppinpeppers.com
Call or text: +1 888-893-9432
Reply time: Within 1–2 business days
Address: Preppin Peppers
17595 Harvard Ave, Ste C-620
Irvine, CA 92614, United States

Get a faster answer

Where’s my order?
Your shipping email has the tracking link. Stuck for days? Send your order number and we’ll chase the carrier.
Track your order →
Damaged or wrong item
Send your order number and a photo, packaging included.
Refund policy →
Pen or cartridge fit
Tell us your pen (Gansulin, V1, V2 or V3) and cartridge. Most fit issues are covered here.
Cartridge fit guide →
Ordering, shipping, returns
Most answers are already in the FAQ.
Read the FAQ →

Everything we sell is lab hardware for research, educational and demonstration use. We don’t give medical advice or answer questions about using any compound. Messages are read by the team that runs the store, not an outside call centre.